|Questions about activating Muvizu? (Click here)|
|Video Tutorials||Wiki Archive||Muvizu instructions||Activation FAQs||Submit your tutorial|
The Muvizu store is operational again. You can buy Muvizu Play+ from http://www.muvizu.com/licence
For Muvizu Pro, you should contact email@example.com directly.
You can also buy Muvizu from a reseller in Italy.
After purchasing a Muvizu key, activate Muvizu as explained below.
Meshmellow are currently selling two versions of Muvizu, keeping Digimania's pricing scheme.
This version unlocks the basic features like 1080p watermark-free video rendering, access to all the base characters, and the large library of assets and character movements.
RRP £49.99 GBP
This version is the Play+ version of Muvizu, but also includes all the content packs such as Key-framing and 360 video output.
RRP £199.99 GBP
If you don't already have a licence key, you will need to purchase one from Meshmellow as explained above.
If you bought a Muvizu:Play+ licence before May 2017, you can find this key by going to http://www.muvizu.com/Profile/yourmuvizuusername/MyProducts .
To activate Muvizu, follow these instructions:
Error E2 means that Muvizu was not able to write the licence file to your hard drive.
To fix this, you need to run Muvizu as an administrator. Right click the Muvizu icon on your desktop and then click "Run as Administrator". Now try activating Muvizu again.
Error W0 means Muvizu has had trouble communicating with the activation server. This is likely due to your firewall blocking Muvizu's connection.
To fix this, either whitelist Muvizu in your firewall, or disable your firewall temporarily while activating Muvizu.
We're not sure what causes error W1. If you find the cause, please post it on our forum.
Muvizu's activation server will only let you try to activate 10 times before marking your key as "used". This is to prevent piracy. Each licence key is only intended for use by one person (But can be used on multiple computers).
Each activation attempt is marked on the server, even if you get an error.
Once you get error W2, it can only be fixed by the company managing Muvizu. (So Meshmellow currently)
Therefore, you need to contact them asking for an extension to your activation attempts. It is up to them whether to do this. If they deny your request, you will need to purchase a new licence as explained above.
Error W3 suggests that there is a problem with the activation server. You should try to activate Muvizu again later. Find out more on our forum.
Error W4 means that Muvizu can't connect to the activation server. Make sure your computer is connected to the internet and try again.
If your computer is connected to the internet, try disabling your firewall.
If you still get this error after that, then it may mean the activation server is no longer online. Find out more on our forum.
To activate a copy of Muvizu on the same computer:
Muvizu should accept this as an activation file and load Muvizu:Play+ next time you open Muvizu.
To activate a copy of Muvizu on a different computer:
If your old computer is using a wired connection to the internet, the bit you're looking for should be in the section titled "ethernet adapter" or something along those lines.
If your old computer is using a wireless (WiFi) connection to the internet, the bit you're looking for should be in the section titled "wireless adapter" or something along those lines.
Make a note of the code labelled "Physcial Address" in the relevant section which is in the format XX-XX-XX-XX-XX-XX. This is your MAC Address.
If you can't find the correct MAC Address this way, you can also find it in the file called Persistant.log in C:\Program Files\Muvizu Play\MuvizuGame\Logs\
Now you need to install some 3rd party software to make Muvizu think your new computer's MAC address is the same as the one on your old computer. Some users on our forum recommend TMAC v6.
Muvizu should accept the activation file and MAC address and load Muvizu:Play+ next time you open Muvizu.
If it didn't work, you may want to try a different MAC address from the list (Step 7).
This is probably because of a change to your network device. Have you recently switched from a wired connection to a wireless one etc? This would change your MAC address and therefore Muvizu would not recognise the playplus.lic file as a match.
If you've tried to steps above with little success, you might need to head over to the Anizu forum where the community should be able to help.